The Box Office Screen

The Ticket Turtle box office screen requires a secure login. Each staff member or volunteer will get one; there are several different security levels available, from users who can only scan barcodes, to those who can sell tickets and view sales history, to those who can change the performance schedule, adjust the online pages, and so forth.

To explore the box office screens in Ticket Turtle, please visit the Ticket Turtle demo.

Box officers sell single tickets, make group sales, accept donations, sell and redeem subscriptions, passes, and gift certificates, as well as sell ticket add-ons (such as meals or parking vouchers).

The box office interface also allows box officers to waive fees if needed, add notes, issue ticket exchanges, cancel orders, review ticketing and donation histories, as well as view and update patron contact information.

Initial training for box officers is simple and quick, and allows them to start selling tickets immediately. Since Ticket Turtle is accessed via the Internet, box officers are able to serve patrons from anywhere they have a connection.

The Ticket Turtle box office screen automatically takes care of tasks often handled inconsistently without a computerized system, such as ensuring prices and seats are correct, patron records are complete and not duplicated, and procedures are followed.

Box office agents and online patrons work from the same live inventory of tickets, view and select from the same seating chart, as well as sell and purchase under the same pricing terms.

Box officers may also reserve seats for a patron. Although the seats have not yet been paid for in this case, they are not available for sale. This is particularly convenient for group orders. Until payment is received, the order remains on “reserve” status, and the system issues reminders when payment is due. When tickets are placed on reserve, if the patron has an email on file, they receive an email with a link which allows them to complete the sale online.