Frequently Asked Questions

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Frequently Asked Questions

What sets Ticket Turtle apart?

Ticket Turtle is collaboration between box office professionals and system designers. The result is a feature-rich system which is easy to use.

It is designed for non-profit performing arts groups, and contains many features box office professionals will appreciate.

Our customer service people know the system inside and out. And, they are truly helpful and friendly! Based in Portland, Ore., our staff supports you throughout the process of setting up your season and selling tickets.
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How much does Ticket Turtle cost?

Ticket Turtle offers 3 packages - Basic, Pro, and Premier

Please contact our friendly and knowledgeable sales department: sales@ticketturtle.com or call 1-866-788-7853 for a demo and quote.
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Do we have to sign a contract?

We have a month-to-month sales agreement.
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How does Ticket Turtle help me market my events?

Patron histories are stored in the system for you reporting and marketing purposes. Our list management system lets you target your market, output labels, merge mail files and send emails (complete with HTML formatting) directly out of the system at no additional cost. The result is a powerful marketing engine to help you compete effectively for theater dollars.
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Is my data secure?

Ticket Turtle maintains the highest level of security for both you and your patrons. Ticket Turtle complies with Payment Card Industry Data Security (PCI DSS) to meet credit card security regulations. Full specifications of our installation are available by calling us.
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What equipment do I need to use Ticket Turtle?

A computer with high-speed Internet access is all you need to use Ticket Turtle.
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Does Customer Service come with my account?

Yes. Our professionals guide you every step of the way.
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Can I control the pricing of my tickets?

Yes. Ticket Turtle's rule-based pricing engine allows you to set price points for ticketing. Pricing rules work online or at the box office. They include subscriptions, membership discounts, early-bird discounts, two-fers and more - in any combination.
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Can I build my own shows?

Yes. Ticket Turtle's flexible, easy-to-use show builder makes season building a breeze. Shows and performances can be built and available for sale in minutes.
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Can I use more than one venue?

Yes. You can add or reconfigure venues at any time.
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Do you process season subscriptions?

Yes. Ticket Turtle can process subscriptions online and at the box office. Ticket Turtle also offers a variety of types of flex pass that can be redeemed by the patron online or at your box office.
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Do you have gift certificates?

Yes. Gift certificates can be sold and redeemed online or at the box office. The Ticket Turtle system stores any remaining amount for use with another transaction.
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Does Ticket Turtle process contributions?

Yes. You can accept a simple donation with a ticket purchase. We also offer an integrated contribution system with Ticket Turtle Pro and a full membership management system with Ticket Turtle Premier.
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Can my patrons exchange tickets?

Yes. You can exchange tickets for patrons in your box office, or you can give patrons the ability to exchange tickets themselves online.
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How do I bring my existing mailing list, contribution history, or ticketing history into Ticket Turtle?

It's easy. We'll do it for you when you sign up.Please contact our friendly and knowledgeable sales department: sales@ticketturtle.com or 1-866-788-7853 for a demo and quote.
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What's with the name?

Our name springs from the classic story of the tortoise and the hare. It's a story about an unexpected winner in a race thought to be all sewn up.
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