Frequently Asked Questions
- What sets Ticket Turtle apart?
- How does Ticket Turtle work with my website?
- How much does Ticket Turtle cost?
- Do I have to sign a contract?
- How does Ticket Turtle help me market my events?
- Is my data secure?
- What equipment do I need to use Ticket Turtle?
- Does Customer Service come with my account?
- Can I control the pricing of my tickets?
- Can I build my own shows?
- Can I use more than one venue?
- Do you process season subscriptions?
- Do you have gift certificates?
- Does Ticket Turtle process contributions?
- Can my patrons exchange tickets?
- How do I bring my existing mailing list, contribution history, or ticketing history into Ticket Turtle?
- What's with the name?
What sets Ticket Turtle apart?
Ticket Turtle's powerful and easy to use ticket sales and patron management software is the result of a collaboration between box office professionals and system designers.
Our box office software is designed for non-profit performing arts groups, and contains high-end marketing and patron management features to help serve your growing audience.
Ticket Turtle's software is invisible to the patron, allowing them to select seats and securely purchase tickets without appearing to leave your website.
Based in Portland, OR, Ticket Turtle's customer service supports you and your customers via phone, email, and web.
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How does Ticket Turtle work with my website?
Patrons select seats and securely purchase tickets without appearing to leave your website.
The Ticket Turtle purchase and checkout pages are matched to your site's layout using CSS and HTML, for a seamless and secure purchase experience.
You manage your ticket sales via access to your secure account.
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How much does Ticket Turtle cost?
Ticket Turtle offers 3 packages for our ticketing software — Basic, Pro, and Premier
Please contact our friendly and knowledgeable sales department: sales@ticketturtle.com or call 1-866-788-7853 for a demo and quote.
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Do we have to sign a contract?
We offer a month-to-month sales agreement for our ticketing software.
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How does Ticket Turtle help me market my events?
Ticket sales and patron profiles are stored in the system for your reporting and marketing purposes. Our list management system lets you target your market, output labels, merge mail files and send emails (complete with HTML formatting) directly out of the system at no additional cost. The result is a powerful marketing engine to help you compete effectively for theater dollars.
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Is my data secure?
Ticket Turtle software maintains the highest level of security for both you and your patrons. Ticket Turtle complies with Payment Card Industry Data Security (PCI DSS) to meet credit card security regulations. Full specifications of our installation are available by calling us.
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What equipment do I need to use Ticket Turtle?
A computer with high-speed Internet access is all you need to use Ticket Turtle's web-based software.
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Does Customer Service come with my account?
Yes. Our professionals guide you every step of the way — from setting up your website, to managing ticket sales online or at the box office.
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Can I control the pricing of my tickets?
Yes. Ticket Turtle's software uses a rule-based pricing engine to set price points for ticketing. Pricing rules work online or at the box office. They include subscriptions, membership discounts, early-bird discounts, two-fers and more — in any combination.
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Can I build my own shows?
Yes. Ticket Turtle's flexible, easy-to-use show builder makes season building a breeze. Shows and performances can be built and tickets made available for sale in minutes.
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Do you process season subscriptions?
Yes. Ticket Turtle can process subscriptions online and at the box office. Ticket Turtle also offers a variety of types of flex pass that can be redeemed by the patron online or at your box office.
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Do you have gift certificates?
Yes. Gift certificates can be sold and redeemed online or at the box office. The Ticket Turtle system stores any remaining amount for use with another transaction.
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Does Ticket Turtle process contributions?
Yes. You can accept a simple donation with a ticket purchase. We also offer an integrated contribution system with Ticket Turtle Pro, and a full membership management system with Ticket Turtle Premier.
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Can my patrons exchange tickets?
Yes. You can exchange tickets for patrons in your box office, or you can give patrons the ability to exchange tickets themselves online.
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How do I bring my existing mailing list, contribution history, or ticketing history into Ticket Turtle?
It's easy. We'll do it for you when you sign up. Please contact our friendly and knowledgeable sales department: sales@ticketturtle.com or 1-866-788-7853 for a demo and quote.
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Our name springs from the classic story of the tortoise and the hare. It's a story about an unexpected winner in a race thought to be all sewn up.
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